I accept Paypal and Google Checkout. I can also accept payment by cheque (UK only) click here to contact me for more information.

With Paypal you can send money from your Paypal account, credit or debit card. You may also pay by eCheque through Paypal though this will need to clear before your purchase is sent.

You do not need to have a Paypal account to pay with your card. When you get to the checkout click on the Paypal button. The next screen will give you option of signing into your account or if you wish to pay by card, click on the 'Continue' button on the left just to enter your card and postage details.



For more information on Paypal and sending secure payments please click here.

With Google Checkout you can pay using a credit or debit card, but you do need to sign up. For more information about Google Checkout please click here.

As all of my payments go through Paypal or Google, you are covered under their strict security procedures which means that your card details are never disclosed to third parties, including Ji Ji Kiki.

Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).

You do not need to have a Paypal account to pay with your card.

When you get to the checkout click on the Paypal button. The next screen will give you option of signing into your account or if you wish to pay by card, click on the 'Continue' button on the left just to enter your card and postage details.
You are still covered under Paypal protection when you selection this option.

It is not possible to change or cancel your order through the website. If you wish to change or cancel your order please click here to contact me.

I do have a 7 day cooling off period if you change your mind after you have received your order.

Orders are normally posted out withing 48 hours of your order being placed.

Please see below for delivery times, based on information on Royal Mail's website.

Standard UK delivery - 1-3 working days
UK Recorded Delivery - 1-2 working days
Special Delivery - next working day (if placed before 2pm)
Europe - 3-7 working days
Rest of World - 7-14 working days

Please note that I cannot be held responsible for delivery times, so if you would an item by a specific time make sure you place your order in plenty of time to avoid disappointment.

Most orders are small enough to fit through a letter box. If it is too big, or it needs to be signed for, the postman will leave you a card informing you that delivery has been attempted.
On this card will be instructions on how to obtain your parcel.

All of my jewellery is sent in resealable plastic bags to keep it safe, and then wrapped in tissue paper.
Larger items, such as the homeware, are usually boxed. Please see individual product descriptions for more information.

All jewellery can be sent gift boxed in a black cardboard box that is perfect if you would like to give the piece as a present. This option is available at £2.00 per item, just selection the 'Gift Wrap' option when you add the item to your cart.

You can also purchase gift cards and wrapping paper in the homewares section.

I do not include paper receipts with my orders to save on paper, so you can send a gift straight to the recipient. If you would like an item sent to a different address, please contact me by emailing emma@jijikiki.com

All orders are processed within 48 hours.

Standard Delivery Orders (sent Royal Mail 1st class.)

Please allow 1-3 working days for standard delivery purchases to arrive. However, it has been know for 1st class to take over a week to arrive. If after a week you haven't received your order, please click here to contact me with your query and order number.

Recorded Delivery Orders

Items sent using Recorded Delivery (just a £1 and highly recommended!) arrive the next day and need to be signed for.

If you weren't in to sign for your order the postman will leave a 'Sorry you were out' card telling you how to collect your parcel or arrange a redelivery.

If you have followed the instructions above and still have not received your order, please click here to contact me with your query and order number.

If you are not completely satisfied with your purchase please contact me within 7 days. Items must be returned within 14 days of purchase. Please click here to contact me to receive information on how to return your purchase(s).

I will issue a full refund on receipt, or exchange the item for a different colour if preferred.

If you require a different product (rather than a different size or colour of the same product) you will need to place a new order online and return the original item for a refund.

Some products (such as earrings) are non-returnable; these are clearly marked with a '+' next to the product name.

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

Once you have contacted me, you have a legal "duty of care" to take good care of the goods. You must return the goods at your expense - I highly recommend that returns are sent using a trackable posting method such as Recorded Delivery to ensure that it arrives to me safely.

If the item you received is faulty, I am really sorry. Please click here to contact me.

If you are returning an item, or items, to me then the cost of returning the item to me is your responsibility, unless the item is faulty or not what you ordered.

The item is your responsibility until it reaches me. I recommend that you send the item/s using Recorded Delivery.